Privacy Policy

1. General Information

1.1. IPSUPPORT Sp. z o. o., with its registered office at 44-200 Rybnik, Plac Wolności 19, is the operator of the website.

1.2. The website performs the function of gathering information about users and their behavior in the following ways:

a. By voluntarily providing information in forms.

b. By storing cookie files (so-called “cookies”) in end-user devices.

c. By collecting server logs by the web hosting operator.

2. Information in Forms

2.1. The website collects information provided voluntarily by the user.

2.2. The website may also store information about connection parameters (time stamp, IP address).

2.3. Data in the form is not shared with third parties other than with the user’s consent.

2.4. Data provided in forms may constitute a set of potential clients registered by the website operator in the register maintained by the General Inspector for Personal Data Protection.

2.5. Data provided in forms are processed for the purpose resulting from the specific form’s function, e.g., for handling a service request or commercial contact.

2.6. Data provided in forms may be transferred to entities technically providing some services – this applies in particular to transferring information about the domain owner registered by entities that are operators of internet domains (primarily Naukowa i Akademicka Sieć Komputerowa j.b.r – NASK), payment services or other entities with which the website operator cooperates in this respect.

3. Cookie Information

3.1. The website uses cookies.

3.2. Cookies are computer data, especially text files, which are stored in the end user’s device and are intended for using the website. Cookies typically contain the name of the website from which they come, the time of storing them on the end device, and a unique number.

3.3. The entity that places cookie files on the end user’s device and accesses them is the website operator.

3.4. Cookies are used for the following purposes:

a. Creating statistics that help understand how users of the website use web pages, which allows improving their structure and content;

b. Maintaining the user’s session on the website (after logging in), thanks to which the user does not have to re-enter their login and password on every subpage of the website;

c. Determining the user’s profile in order to display them tailored materials in advertising networks, especially Google’s network.

3.5. Two fundamental types of cookie files are used within the website: “session cookies” and “persistent cookies.” “Session cookies” are temporary files that are stored on the end user’s device until they log out, leave the website, or close the software (web browser). “Persistent cookies” are stored on the end user’s device for a specified period or until they are deleted by the user.

3.6. The web browser software (web browser) typically allows cookies to be stored on the end user’s device by default. Website users can change their cookie settings in this regard. The web browser allows you to delete cookies. Automatic cookie blocking is also possible. Detailed information on this topic is provided in the help or documentation of the web browser.

3.7. Limiting the use of cookies may affect some of the website’s functionalities.

3.8. Cookie files placed on the end user’s device can also be used by advertisers and partners cooperating with the website operator.

3.9. We recommend reading the privacy policy of these companies to learn about the rules for using cookies in statistics: Polityka ochrony prywatności Google Analytics

3.10. Cookie files can be used by advertising networks, especially Google’s network, to display ads tailored to the way the user uses the website. To do this, they can keep information about the user’s navigation path or the time spent on a specific page.

3.11. Regarding information about user preferences collected by the Google advertising network, the user can view and edit information resulting from cookie files using the tool:

4. Server Logs

4.1. Information about some user behaviors is subject to server-side logging. This data is used only for the purpose of administering the website and ensuring the most efficient service of hosting services.

4.2. Viewed resources are identified by URL addresses. In addition, the following may be subject to recording:

a. The time of arrival of the inquiry,

b. The time of sending a response,

c. The name of the client’s station – identification is carried out by the HTTP protocol,

d. Information about errors that occurred during the execution of the HTTP transaction,

e. The URL address of the page previously visited by the user (referer link) – in the case when the transition to the website took place via a link,

f. Information about the user’s browser,

g. Information about the user’s IP address.

4.3. The data above is not associated with specific individuals browsing the website.

4.4. The data above is used solely for the purposes of administering the server.

5. Data Sharing

5.1. Data is shared with external entities only within the limits permitted by law.

5.2. Data enabling the identification of an individual is provided only with that person’s consent.

5.3. The operator may be required to provide information collected by the website to authorized authorities based on lawful requests within the scope resulting from the request.

6. Managing Cookie Files – How to Express and Revoke Consent in Practice?

6.1. If a user does not want to receive cookie files, they can change their browser settings. It should be noted that disabling cookie files necessary for authentication processes, security, user preference maintenance may hinder or, in extreme cases, prevent the use of the website.

6.2. To manage cookie settings, select the internet browser/system from the list below and follow the instructions:

a. Internet Explorer

b. Chrome

c. Safari

d. Firefox

e. Opera

f. Android

g. Safari (iOS)

h. Windows Phone

i. Blackberry